Privacy Policy – Lovin' Stay

Privacy Policy – Lovin' Stay

At Lovin' Stay, we respect your privacy and are committed to protecting the personal information you provide to us.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, booking details, payment-related information, identification details where required, and any information you provide when contacting or booking with us.

2. How We Use Your Information

We may use your information to process and manage bookings, communicate with you regarding your stay, provide guest support, process payments, improve our services and website, prevent fraud, and comply with legal or regulatory requirements.

3. Payments

Payments made through our website are securely processed by Stripe, our third-party payment processor. Lovin' Stay does not store your complete credit or debit card details. Stripe may collect and process your payment information in accordance with its own privacy policy and security standards.

4. Cookies & Analytics

Our website may use cookies and analytics technologies to understand website usage, improve user experience, measure marketing performance and help us provide more relevant services.

5. Third-Party Services

We may use trusted third-party service providers to support our booking, payment, communications, analytics and property management operations. Personal information may be shared with these providers where reasonably necessary to deliver our services.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

7. Access & Contact

You may contact us if you have questions about your personal information or would like to request access to or correction of information we hold about you.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

For privacy enquiries, please contact hello@lovinstay.com.au.